7-day returns
You may return or exchange an item within 7 days of delivery, provided it is unused, unwashed and in its original packaging with all tags attached.
What we cannot accept
- Items that have been worn, washed, altered or damaged after delivery.
- Items missing their original packaging, tags or accessories.
- Products sold as clearance or final sale, where clearly marked.
How to request a return
- Contact us on WhatsApp or by phone with your order number (e.g. HF-10001).
- Tell us whether you want an exchange or a refund, and why.
- We arrange collection or advise where to drop the item off.
Refunds
Once the returned item is inspected and approved, refunds are issued in USD by the same method used for payment. Cash on Delivery orders are refunded in cash; Wish Money orders are refunded by Wish transfer. The $5 delivery fee is non-refundable unless the item was faulty or incorrect.
Faulty or wrong items
If you receive a defective or incorrect product, contact us within 48 hours of delivery. We cover collection and redelivery at no charge.